Refund Policy | Speakle

Speakle is owned and operated by I CAN LEARN LLC. This Refund Policy describes the terms and process for requesting refunds across our platform.

Part A — Students Who Purchase Directly (B2C)

This section applies to individual learners who purchase a Speakle student plan (Learner, Speaker Pro, Achiever Elite 🎓) directly at speakle.ai.

A1. No Separate Trial — Free Plan Available

Speakle already offers a free Explorer plan with access to AI Chat, Grammar Quizzes, and Vocabulary practice. AI Avatar and AI Memory are not included on the free plan. Because meaningful free access is available before any purchase, we do not offer a separate paid trial for student plans.

We encourage all students to use the free Explorer plan to evaluate the platform before upgrading.

A2. 3-Day Refund Window

If you purchase any paid student plan and are not satisfied, you may request a refund within 3 days (72 hours) of your payment date, subject to the following conditions:

Situation	Refund
You have not used AI avatar practice at all	✅ Full refund
You have used AI avatar practice	Partial refund — deducting ₹20 per minute of avatar conversation used
Request made after 3 days from payment date	❌ No refund

Example: If you purchased Speaker Pro and used 4 minutes of AI avatar practice before requesting a refund within 3 days, you would receive a refund of the plan price minus ₹80 (4 × ₹20).

A3. How to Request a Refund

Email [email protected] within 3 days of your purchase with:

Your registered email address
Your order or payment ID (shown on your receipt)

We will verify your avatar usage from our records and process the refund within 5–7 business days to your original payment method.

A4. Non-Refundable Situations (Students)

Refund requests made after 3 days of payment.
Promo code or invite-code-activated discounts are non-refundable.
Manually onboarded accounts follow their separate agreement terms.

Part B — Teacher Subscription Plans (B2B)

This section applies to educators who subscribe to a Speakle teacher plan at teacher.speakle.ai.

B1. Free Trial — No Credit Card Required

Teacher plans include a free trial period. When a teacher signs up and logs into the Teacher Portal for the first time, the free trial begins automatically — no credit card is required during the trial. Billing only starts at the end of the trial period if you choose to continue.

Alternatively, contact [email protected] to discuss a custom onboarding arrangement.

B2. How the Trial Works

Your subscription is created with a start date at the end of the trial. During the trial window:

You have full access to your chosen teacher plan.
No payment is collected.
At the end of the trial, you will be prompted to add a payment method (Card, UPI AutoPay, or e-Mandate) to continue.
If you do not add a payment method or cancel before the trial ends, your account reverts to limited access — no charge is made.

B3. Monthly Teacher Subscriptions

For month-to-month plans (post-trial):

You may cancel at any time from Teacher Portal → Settings → Billing.
No partial-month refunds are issued once a billing cycle has started.
Access continues until the end of the paid billing period.

B4. Annual Teacher Subscriptions

For annual plans (post-trial):

You may request a pro-rated refund within the first 30 days of your first paid annual billing cycle.
After 30 days, no refunds are issued for the remainder of the annual term.
To request a refund, email [email protected] with your subscription ID (shown on your receipt).

B5. Failed Payments

If a teacher's payment fails post-trial, the account enters a 7-day grace period. If payment is not resolved within this window, the account is downgraded and student invite codes are deactivated.

Part C — Avatar Top-Up Credits (B2B Teachers)

This section applies specifically to the avatar minute top-up blocks that teachers may purchase separately from their subscription.

C1. Top-Up Credit Policy

Avatar top-up blocks (50 minutes at ₹999 per block) are non-refundable once purchased, regardless of whether the minutes have been used by students.

Rationale: Top-up credits are immediately processed and added to your organisation's avatar pool. Because the cost of the live avatar service is incurred upon credit allocation, we cannot offer refunds on purchased top-up blocks.

C2. Top-Up Credit Expiry

Top-up credits do not expire. They remain in your organisation pool and carry over month-to-month until fully consumed.

C3. What Happens on Subscription Cancellation

If your teacher subscription is cancelled or lapses, any unused top-up credits will be preserved for 90 days. If you reactivate your subscription within 90 days, unused top-up credits will be reinstated. After 90 days without an active subscription, unused top-up credits are forfeited.

General Terms

Disputes

All billing disputes must be raised within 60 days of the charge. Contact us at [email protected] and we will respond within 5 business days.

Processing Time

Approved refunds are processed within 5–7 business days to your original payment method.

Non-Refundable Items

Student refund requests made after the 3-day window.
Teacher refund requests made after the 30-day annual window or after a monthly cycle starts.
Promo code redemptions and discounted amounts.
Avatar top-up credit blocks (all sales final).
Manually onboarded B2B accounts follow their separate agreement terms.

Contact

For all billing and refund inquiries, contact [email protected] or [email protected] (I CAN LEARN LLC).